---

General Information

---

Emergency Healthcare

If a health problem occurs after hours or on a weekend or holiday, please call our office and you will be connected to our answering service. An operator will connect you to the physician on call. We share call with another allergy group, either one of the groups will be able to answer your question or give you helpful advice. Sometimes the doctor will need to refer you to an Emergency Room for evaluation and treatment.

We maintain staff privileges at the following hospitals:

• Banner Thunderbird Hospital
• Phoenix Children's Hospital
• Banner Good Samaritan Hospital

---

Prescription Refills

Certain prescription medications require follow up with your doctor before they can safely be refilled. Please have your pharmacist call our office at least 48 hours before you run out of your medicine. Our staff will respond to all refill requests by the end of the following business day. Routine prescriptions will not be filled after office hours. Patients must be seen by a physician generally every six months for asthma and every 12 months for allergies to obtain prescription medications.

---

Laboratory & X-Ray Results

Our office will notify you of all significant abnormal laboratory studies or x-ray results. We do not routinely notify you of normal results.

---

Fees & Insurance

Our fees are comparable with specialists who have similar training and experience. Our fees are available for patient review at any time. Please feel free to talk with a billing representative about any questions you may have.

We file primary insurance as a courtesy for all of our new patients. Please bring your insurance card and a claim form with you and keep our office informed of all insurance changes and special needs.

---

Payment Policy

Payment is expected at the time of service by cash, debit card, check, VISA, Mastercard, Discover, or American Express. Patients are responsible for the appropriate deductible and co-insurance. For members of health plans in which we participate the appropriate deductible, copay, or patients portion will be collected.
Your insurance is a contract between you and your insurance company. You are responsible for all bills regardless of the type of insurance coverage you may have. Please contact your insurance company to verify coverage for our services. We allow 60 days for your insurance carrier to pay. After that time the unpaid balance is due and payable by the patient.

---

Medical Records & Confidentiality

Our Office complies with HIPAA regulations. Please see HIPAA Policy located in Patient forms menu.